Cancellation & refunds
Easy to join. Just as easy to leave
One-tap cancellation, fair refunds, and your consumer rights always intact.
Cancelling your subscription
Cancel anytime from your account page in one tap — no phone calls, no chat queues, no retention offers. You can also pause deliveries instead of cancelling, for example while you're travelling. When you cancel, your plan stays active until the end of the period you've paid for.
Refunds on the plan fee
Cancel within your first 14 days and we refund the annual plan fee pro-rata for the unused portion. After 14 days the plan fee for the current period is generally non-refundable — but this never limits your statutory rights, described below.
Problems with a delivery
If a parcel arrives damaged, is lost in transit, or contains the wrong items, contact us at hello@dava.net.au and we'll arrange a replacement or refund with our partner pharmacy. Please don't use medicines from a damaged or tampered parcel.
Renewal reminders
We email you 30 days and again 7 days before your subscription renews, so a renewal never takes you by surprise. You can cancel right up until the renewal is charged.
Your Australian Consumer Law rights
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded — if something we supply fails to meet a consumer guarantee, you're entitled to the remedies the law provides (such as a refund, replacement, or re-supply), regardless of the 14-day window above.
This page is a plain-English summary. The full detail lives in our terms of service.